Hello I am writing because I don’t trying to get of hold of vice president of marketing and had no luck with customer service no one will help us. I just want all this cancelled and a full refund from both companies and I cannot get anyone on the phone. Unbelievable.Ĭharter can be at my house tomorrow and fix this.

They had my cell number and did not return the call. She picked up the phone and disconnected the call. No one told me at Costco about additional install charges. Plus a $99 install charge - again, modem is at my house. Oh - and they will refund my money in a month or two. Said they had to recheck my credit (I've been a customer since 2011) and send an installer out (modem sitting at my house) and they couldn't get to me for 3 weeks. Called ATT and was on the phone for an hour. Internet went down and I run a business - daughter also taking an online class. They ended up canceling all service and both companies drafted my account the same day. Finally cancelled and told them I was w/Direct/ATT program. Didn't hook up the surround sound and gave me instructions to return all boxes to ATT and cancel. Technician showed up 6 hours early which impacted my work day.

Finally was approached at Costco to switch to DirectTV (w/ATT) and massively reduced my bill. Each time I would get on the phone or chat, the 'customer service' attempted to sell me cell service. Have been trying to reduce our bill for months.

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